Who We Are
This Privacy Policy applies to the website drgauravkackar.in and all associated consultation and treatment services operated by Dr. Gaurav Kackar, a registered Homeopathic Physician (BHMS) practicing from Ujjain, Madhya Pradesh, India.
Dr. Gaurav Kackar is the data controller responsible for your personal information collected through this Website.
Data Controller: Dr. Gaurav Kackar
📍 15 Gurunanak Market, Freeganj, Ujjain, Madhya Pradesh – 456010
Data We Collect
Depending on how you interact with our Website and services, we may collect the following categories of information:
Identity & Contact Information
- Full name
- Phone number and WhatsApp number
- Email address
- Postal / delivery address (for medicine dispatch)
- Age and gender
Health & Medical Information
- Chief complaints and symptoms
- Medical history, previous diagnoses, and existing conditions
- Current medications and ongoing treatments
- Lifestyle information relevant to your treatment
- Progress updates and follow-up notes
Transaction Information
- Consultation package selected and amount paid
- Payment confirmation reference number
- Order history and medicine dispatch records
Technical Information
- IP address and browser type
- Device type and operating system
- Pages visited and time spent on the Website
- Referral source (how you found our Website)
How We Collect Your Data
We collect information through the following means:
- Appointment booking forms – when you schedule a consultation online.
- Account registration – when you create a patient account on our Website.
- Consultations – information shared with Dr. Kackar during online or in-clinic appointments.
- Payment processing – via our payment gateway partner.
- Cookies and analytics tools – automatically when you browse the Website (see Section 7).
- Direct communications – emails, WhatsApp messages, or phone calls you initiate with us.
How We Use Your Data
We use the information we collect for the following purposes:
Providing & Managing Services
- Booking and confirming your consultation appointments
- Preparing personalised treatment plans and prescribing homeopathic medicines
- Dispatching medicine packages to your address
- Processing payments and issuing receipts
- Sending appointment reminders and follow-up communications
Improving Our Services
- Analysing Website usage to improve user experience
- Understanding which conditions and services are most in demand
- Resolving technical issues and bugs
Communication
- Responding to your queries or complaints
- Sending health tips and updates (only if you have opted in)
- Notifying you of changes to our services, terms, or policies
Legal & Compliance
- Maintaining medical records as required by applicable law
- Detecting and preventing fraud
- Complying with legal obligations
We do not sell your personal data to any third party for marketing purposes. Ever.
Health & Sensitive Data
Health and medical information is considered sensitive personal data. We treat it with the highest standard of care and confidentiality. It is collected only with your explicit consent and used solely for the purpose of providing homeopathic treatment and care.
Your health information is:
- Accessible only to Dr. Gaurav Kackar and authorised clinical staff directly involved in your care.
- Stored in a secure, access-controlled system (Google Firebase / Firestore with industry-standard encryption).
- Never shared with insurance companies, employers, or any third party without your explicit written consent — except where legally required.
Sharing Your Data
We do not sell, trade, or rent your personal information. We may share your data only in the following limited circumstances:
Service Providers
We work with trusted third-party providers who assist us in running the Website and delivering services. These include:
- Google Firebase – database, authentication, and hosting
- Payment gateway providers – for secure transaction processing
- Courier / logistics partners – for medicine dispatch (name and address only)
- Email / SMS service providers – for appointment confirmations and reminders
All service providers are contractually obligated to handle your data securely and only for the purpose we specify.
Legal Requirements
We may disclose your information if required to do so by law, a court order, or a regulatory authority.
Business Continuity
In the event of a merger, acquisition, or transfer of our practice, your data may be transferred to the successor entity under the same privacy protections.
Cookies & Tracking
Our Website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use the Website.
Types of Cookies We Use
- Essential cookies – Required for the Website to function (e.g., login sessions, form security).
- Analytics cookies – Help us understand visitor behaviour (e.g., Google Analytics). Data is anonymised.
- Preference cookies – Remember your settings and preferences across visits.
Your Cookie Choices
You can control or disable cookies through your browser settings. Disabling essential cookies may affect the functionality of the Website. Most browsers allow you to refuse non-essential cookies without impacting core features.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include:
- HTTPS encryption for all data in transit
- Firestore security rules restricting access to authorised users only
- Firebase Authentication for secure login
- Regular security reviews of our systems and access controls
While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. If you believe your data has been compromised, please contact us immediately.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.
- Medical / consultation records – Retained for a minimum of 7 years as recommended for medical practice records in India.
- Payment records – Retained for 7 years for accounting and tax compliance purposes.
- Account data – Retained while your account is active. You may request deletion at any time (see Section 10).
- Website analytics – Anonymised data may be retained indefinitely; personally identifiable data is not stored.
Your Rights
You have the following rights regarding your personal data:
- Access – Request a copy of the personal data we hold about you.
- Correction – Ask us to correct inaccurate or incomplete data.
- Deletion – Request deletion of your personal data, subject to legal retention requirements.
- Portability – Request your data in a structured, commonly used format.
- Withdrawal of consent – Withdraw your consent to marketing communications at any time.
- Restriction – Ask us to limit how we process your data in certain circumstances.
To exercise any of these rights, please contact us using the details in Section 14. We will respond within 30 days.
Note: Deletion of health/medical records may not be possible where retention is required by Indian medical or tax laws.
Third-Party Links
Our Website may contain links to external websites such as Google Maps, YouTube, or Instagram. These third-party sites have their own privacy policies, which we do not control. We are not responsible for the privacy practices of any external website. We encourage you to review their policies before sharing any personal information with them.
Children's Privacy
We do provide homeopathic treatment for children; however, all data for patients under 18 years of age must be provided and managed by a parent or legal guardian. We do not knowingly collect personal data directly from children without verifiable parental consent.
If you believe a child's data has been submitted without parental consent, please contact us immediately and we will take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or services. When we do, we will update the "Last updated" date at the top of this page.
We encourage you to review this page periodically. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.
Contact Us
For any privacy-related questions, data access requests, or concerns, please contact us:
Dr. Gaurav Kackar – Homeopathic Specialist
📍 15 Gurunanak Market, Freeganj, Ujjain, Madhya Pradesh – 456010