Overview
At Dr. Gaurav Kackar's practice, all consultation fees and treatment package payments are considered final and non-refundable once the transaction is completed.
Homeopathic treatment involves personalised clinical assessment, custom medicine preparation, and dedicated practitioner time. Because these resources are committed at the point of payment, we are unable to offer refunds as a general rule.
We strongly encourage you to review the service details and contact us with any questions before making a payment. We are happy to answer any questions at +91 99264 60599 or contact@drgauravkackar.in.
By completing a payment on this Website, you acknowledge that you have read and agreed to this no-refund policy.
No-Refund Policy
Refunds will not be issued in the following situations, without exception:
- You change your mind after payment.
- You miss your scheduled appointment (no-show) without prior notice.
- You cancel your appointment after payment, regardless of notice period.
- You are dissatisfied with the treatment outcome — homeopathic results vary by individual and no specific outcome is guaranteed.
- You discontinue treatment midway through a package.
- You provide an incorrect delivery address and medicines cannot be delivered.
- You open or use the medicine package and then wish to return it.
- You are unable to attend due to personal circumstances (travel, illness, schedule conflicts, etc.).
While refunds are not available, if you are unable to attend a scheduled appointment we may, at our sole discretion, offer a one-time rescheduled slot subject to availability. Please contact us at least 24 hours in advance.
Exceptions — When a Refund Is Issued
A refund will only be processed in the following three specific circumstances:
The only three cases where we issue a refund:
- Duplicate / double payment — Your account was charged more than once for the same booking due to a technical error. We will refund the extra amount in full as soon as it is confirmed.
- Payment debited but booking not confirmed — Your payment was deducted but you did not receive a booking confirmation, and no appointment or order was created on our system. This covers gateway errors where money leaves your account but the transaction fails on our end.
- Appointment cancelled by the clinic — We cancel your confirmed appointment due to an unavoidable circumstance on our end (medical emergency, force majeure, etc.) and are unable to offer a suitable rescheduled slot within a reasonable time. In this case you will receive a full refund.
In cases 1 and 2, please contact us within 7 days of the transaction with your payment reference number. In case 3, we will proactively initiate the refund without you needing to request it.
Quick Reference Table
| Scenario | Refund |
|---|---|
| Change of mind after payment | Not eligible |
| Patient cancels appointment (any notice period) | Not eligible |
| No-show / missed appointment | Not eligible |
| Dissatisfied with treatment outcome | Not eligible |
| Discontinued mid-package | Not eligible |
| Wrong address provided by patient | Not eligible |
| Medicine opened / used | Not eligible |
| Duplicate / double charge | Full refund |
| Payment taken but no booking created | Full refund |
| Clinic cancels the appointment | Full refund |
How to Request a Refund
If you believe your situation falls under one of the three eligible exceptions, please follow these steps:
-
Contact us within 7 days
Email contact@drgauravkackar.in or call +91 99264 60599 within 7 days of the payment date.
-
Provide your payment details
Share your full name, registered phone number or email, and the payment reference / transaction ID from your bank or UPI app.
-
We verify the claim
We will check our payment records and booking system and respond within 3 business days.
-
Refund is processed
If your claim is confirmed, the refund is returned to your original payment method. See Section 6 for timelines.
Refund Timeline
Once a refund is approved, the time for the amount to reflect in your account depends on your payment method:
- UPI / Net Banking: 3–5 business days
- Credit / Debit Card: 5–10 business days (subject to your bank's processing time)
- Wallets (Paytm, PhonePe, etc.): 1–3 business days
Refunds are processed to the original payment source only. We cannot transfer refunds to a different bank account or payment method.
Payment Failures
If your payment fails during checkout, you will not be charged. Any temporary hold placed by your bank will be released automatically within 5–7 business days — this is a bank-side process and not a refund from us.
If you see a deduction on your statement for a failed transaction that has not been reversed after 7 business days, contact us with your transaction reference number and we will follow up with the payment gateway on your behalf.
Contact Us
For any payment-related queries or to raise a refund claim under the eligible exceptions, please contact us:
Dr. Gaurav Kackar – Homeopathic Specialist
📍 15 Gurunanak Market, Freeganj, Ujjain, Madhya Pradesh – 456010
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